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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q169-Q174):

NEW QUESTION # 169

The test method above calls a web service that updates an external system with Account information and sets the Account's Integration_Updated__c checkbox to True when it completes. The test fails to execute and exits with an error: "Methods defined as TestMethod do not support Web service callouts." What is the optimal way to fix this?

A. Add if (!Test.isRunningTest()) around CalloutUtil.sendAccountUpdate.
B. Add Test.startTest() and Test.setMock before and Test.stopTest() after CalloutUtil.sendAccountUpdate.
C. Add Test.startTest() before and Test.setMock and Test.stopTest() after CalloutUtil.sendAccountUpdate.
D. Add Test.startTest() before and Test.stopTest() after CalloutUtil.sendAccountUpdate.

Answer: A

NEW QUESTION # 170
Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?

A. sn_problem_business_user
B. sn_problem_read
C. sn_service_owner
D. sn_problem_write
E. sn_business_user

Answer: B

NEW QUESTION # 171
Which of the following is NOT a valid state for problem tasks?

A. Closed
B. Work in progress
C. Assess
D. Root Cause Analysis

Answer: D

NEW QUESTION # 172
In change management, which record should be modified to restrict when a change can move to a specific state?

A. ChangeRequest Script Include
B. ChangeRequestStateModel Script Include
C. UI Action for the State Transition
D. ChangeRequestStateModelSNC Script Include

Answer: D

Explanation:
Explanation

NEW QUESTION # 173

Consider the Apex class above that defines a RemoteAction used on a Visualforce search page.
Which code snippet will assert that the remote action returned the correct Account?

A. MyRemoter remote = new MyRemoter(); Account a = remote.getAccount('TestAccount'); System.assertEquals( 'TestAccount', a.Name );
B. Account a = MyRemoter.getAccount('TestAccount'); System.assertEquals( 'TestAccount', a.Name );
C. Account a = controller.getAccount('TestAccount');System.assertEquals( 'TestAccount', a.Name );
D. MyRemoter remote = new MyRemoter('TestAccount'); Account a = remote.getAccount(); System.assertEquals( 'TestAccount', a.Name );

Answer: B

NEW QUESTION # 174
......

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TOP Exam CIS-ITSM Registration 100% Pass | Trustable Certified Implementation Specialist - IT Service Management Latest Dumps Book Pass for sure

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q169-Q174):

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